Jack J. Phillips & Patricia Pulliam Phillips - Show Me The Money [

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Jack J Phillips, Patricia Pulliam Phillips - Show Me the Money: How to Determine ROI in People, Projects, and Programs
Berrett-Koehler Publishers | 2007 | ISBN: 1576753999 | Pages: 269 | PDF | 5.05 MB

From IT to HR, from boardroom to shop floor, increased accountability for achieving high-value results for new initiatives is the norm in every organization. The Phillips', the world's leading experts on ROI strategy, distill their years of experience and research into proven tools for determining the value of any project before, during, and after implementation. They present a comprehensive method for measuring the hard-to-measure, and placing monetary value on the hard-to-value. They even show how to measure and place value on "intangible" qualities like leadership, creativity, customer loyalty, employee engagement, and more. Developed in an easy-to-read format and fortified with case studies, checklists, tips, and tools, this work clarifies and resolves the mystery surrounding the allocation of monetary value. It gives change agents everything they need to provid e detailed evaluations of the potential and actual financial ben efits of any project or program.

Contents:

Preface ix

Acknowledgments xv

The Value Evolution 1

The ROI Methodology: A Brief Overview 13

Project Needs and Objectives: Ensuring Business Alignment 35

Reaction and Perceived Value 59

Learning and Confidence 69

Application and Implementation 83

Impact and Consequences 95

Isolation of Project Impact 117

Show Me the Money: Converting Data to Money 137

The Intangible Measures 161

Project Costs and Calculating ROI 183

The Business Case: Forecasting Value, Including ROI 199

Results Reporting 223

Implementing and Sustaining ROI 243

Notes 259

Index 263

About the Authors 267

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